{"id":5863,"date":"2020-10-12T16:51:47","date_gmt":"2020-10-12T14:51:47","guid":{"rendered":"https:\/\/dulac-iseltwald.ch\/privacy-policy\/"},"modified":"2026-04-03T10:23:24","modified_gmt":"2026-04-03T08:23:24","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/dulac-iseltwald.ch\/en\/privacy-policy\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"\n
\n

Sascha Abegglen, Hotel Ch\u00e2let Du Lac, runs Hotel Ch\u00e2let Du Lac in Iseltwald and is the operator of the website dulac-iseltwald.c, and is therefore responsible for the collection, processing and use of your personal data and for ensuring that data processing complies with applicable data protection law.Your trust is important to us, which is why we take data protection seriously and ensure appropriate security. Of course, we comply with the legal provisions of the Swiss Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (OFADP), the Telecommunications Act (TCA) and other potentially applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (GDPR). So that you know which personal data we collect from you and for what purposes we use it, please take note of the information below. <\/p>\n\n\n\n

A. Data processing in connection with our website<\/h3>\n\n\n\n

0. SSL encryption<\/strong><\/p>\n\n\n\n

To protect the data you transmit as effectively as possible, the website operators use SSL encryption. You can recognise such encrypted connections by the prefix \u201chttps:\/\/\u201d in the page link in your browser\u2019s address bar. Unencrypted pages are marked by \u201chttps:\/\/\u201d.All data that you transmit to this website \u2013 for example when making enquiries or logging in \u2013 cannot be read by third parties thanks to SSL encryption. <\/p>\n\n\n\n

1. Visiting our website<\/strong><\/p>\n\n\n\n

When you visit our website, our servers temporarily store each access in a log file. The following technical data is recorded automatically, as is generally the case with every connection to a web server, without any action on your part, and stored until it is automatically deleted: <\/p>\n\n\n\n

  • the IP address of the requesting computer,<\/li>
  • the name of the owner of the IP address range (usually your internet access provider),<\/li>
  • the date and time of access,<\/li>
  • the website from which access was made (referrer URL), if applicable including the search term used,<\/li>
  • the name and URL of the file accessed,<\/li>
  • the status code (e.g. error message),<\/li>
  • the operating system of your computer,<\/li>
  • the browser you use (type, version and language),<\/li>
  • the transmission protocol used (e.g. HTTP\/1.1) and<\/li>
  • if applicable, your username from a registration\/authentication<\/li><\/ul>\n\n\n\n

    This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring long-term system security and stability, and enabling the optimisation of our online offering, as well as for internal statistical purposes. This constitutes our legitimate interest in data processing within the meaning of Art. 6(1)(f) GDPR. The IP address is also analysed together with the other data in the event of attacks on the network infrastructure or other unauthorised or abusive website use, for clarification and defence, and may be used in the context of criminal proceedings to identify the users concerned and to take civil and criminal action against them. This constitutes our legitimate interest in data processing within the meaning of Art. 6(1)(f) GDPR. <\/p>\n\n\n\n

    2. Use of our contact form<\/strong><\/p>\n\n\n\n

    You have the option of using a contact form to get in touch with us in order to order a voucher. For this, we require the following information: <\/p>\n\n\n\n

    • First and last name<\/li>
    • full address<\/li>
    • Phone number<\/li>
    • Email address<\/li>
    • value and type of voucher<\/li>
    • optional message \/ comment<\/li><\/ul>\n\n\n\n

      <\/p>\n\n\n\n

      We use this data only to respond to your enquiry as effectively as possible and in a personalised manner. Processing this data is therefore necessary within the meaning of Art. 6(1)(b) GDPR for the implementation of pre-contractual measures, or is in our legitimate interest pursuant to Art. 6(1)(f) GDPR. <\/p>\n\n\n\n

      3. Booking on the website, by correspondence or by phone call<\/strong>If you make bookings either via our website, by correspondence (email or postal mail) or by phone call, we require the following data to process the contract:<\/p>\n\n\n\n

      • Salutation<\/li>
      • First and last name<\/li>
      • Postal address<\/li>
      • Date of birth<\/li>
      • Phone number<\/li>
      • Language<\/li>
      • Credit card information<\/li>
      • Email address<\/li><\/ul>\n\n\n\n

        We will use this data as well as other information you provide voluntarily (e.g. expected arrival time, vehicle licence plate, preferences, comments) only to process the contract, unless otherwise stated in this privacy policy or you have given separate consent. We will process the data in particular to record your booking as requested, provide the booked services, contact you in case of questions or problems, and ensure correct payment. The legal basis for data processing for this purpose is the performance of a contract pursuant to Art. 6(1)(b) GDPR. If you book via our online booking system \u201cSuperBooking\u201d by GHIX AG, Stanserstrasse 7, 6362 Stansstad, Switzerland, we refer you to GHIX\u2019s privacy policy, which you can find in the footer of the booking page. 4. Cookie<\/strong>s<\/p>\n\n\n\n

        We use so-called cookies on our website. Cookies are small text files or other storage technologies that are placed and stored on your device by the internet browser you use. These cookies process certain information about you to an individual extent, such as your browser or location data or your IP address. Cookies help in many ways to make your visit to our website easier, more pleasant and more useful. For example, we use cookies to temporarily store your selected services and entries when filling out a form on the website, so you don\u2019t have to repeat the entry when you visit another subpage. Cookies may also be used to identify you as a registered user after you have registered on the website, without you having to log in again when you visit another subpage. <\/p>\n\n\n\n

        Most internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer, or so that a notice always appears when you receive a new cookie. Disabling cookies may mean that you cannot use all functions of our website. <\/p>\n\n\n\n

        B. Data processing in connection with your stay<\/h3>\n\n\n\n

        <\/p>\n\n\n\n

        5. Data processing to fulfil statutory reporting obligations<\/strong>When you arrive at our hotel, we may require the following information from you and your accompanying persons:<\/p>\n\n\n\n

        • First and last name<\/li>
        • Postal address and canton<\/li>
        • Date of birth<\/li>
        • Place of birth<\/li>
        • Nationality<\/li>
        • Official ID document and number<\/li>
        • Arrival and departure date<\/li>
        • Room number<\/li><\/ul>\n\n\n\n

          We collect this information to fulfil statutory reporting obligations, which arise in particular from hospitality or police law. To the extent that we are obliged to do so under the applicable regulations, we pass this information on to the competent police authority. Fulfilling the legal requirements constitutes our legitimate interest within the meaning of Art. 6(1)(f) GDPR. <\/p>\n\n\n\n

          6. Recording services used<\/strong>If you use additional services during your stay (e.g. consumption in the restaurant), the service item and the time the service was used will be recorded by us for billing purposes. Processing this data is necessary within the meaning of Art. 6(1)(b) GDPR to process the contract with us. <\/p>\n\n\n\n

          C. Storage and sharing of data with third parties<\/h3>\n\n\n\n

          7. Booking platforms<\/strong><\/p>\n\n\n\n

          If you make bookings via a third-party platform (such as Booking.com), we receive various personal information from the respective platform operator. This is generally the data listed in section 3 of this privacy policy. In addition, enquiries about your booking may be forwarded to us. We will process this data in particular to record your booking as requested and to provide the booked services. The legal basis for data processing for this purpose is the performance of a contract pursuant to Art. 6(1)(b) GDPR. Finally, we may be informed by the platform operators about disputes in connection with a booking. In doing so, we may also receive data relating to the booking process, which may include a copy of the booking confirmation as proof of the actual conclusion of the booking. We process this data to safeguard and enforce our claims. This constitutes our legitimate interest within the meaning of Art. 6(1)(f) GDPR.Please also note the data protection information of the respective provider. <\/p>\n\n\n\n

          8. Central storage and linking of data<\/strong>We store the data specified in sections 2\u20133 and 5\u20137 in a central electronic data processing system. The data relating to you is systematically recorded and linked for the processing of your bookings and the handling of contractual services. We base the processing of this data within the software on our legitimate interest within the meaning of Art. 6(1)(f) GDPR in customer-friendly and efficient customer data management. 9. Retention period<\/strong>We store personal data only for as long as is necessary to use the tracking services mentioned above as well as the other processing within the scope of our legitimate interest. We retain contract data for longer, as this is required by statutory retention obligations. Retention obligations that require us to retain data arise from regulations on reporting law, accounting and tax law. According to these regulations, business communications, concluded contracts and booking receipts must be retained for up to 10 years. If we no longer need this data to provide services to you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes. 10. Disclosure of data to third parties<\/strong>We only disclose your personal data if you have expressly consented, if there is a legal obligation to do so, or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we disclose your data to third parties insofar as this is necessary in the context of using the website and processing the contract (also outside the website), in particular for processing your bookings.A service provider to whom the personal data collected via the website is disclosed, or who may have access to it, is our web host netfuchs gmbh, Untere B\u00f6nigstrasse 10a, 3800 Interlaken. The website is hosted on servers in Germany. The data is disclosed for the purpose of providing and maintaining the functionality of our website. This constitutes our legitimate interest within the meaning of Art. 6(1)(f) GDPR.Finally, when paying by credit card on the website, we forward your credit card information to your credit card issuer and to the credit card acquirer. If you choose to pay by credit card, you will be asked to enter all required information. The legal basis for the disclosure of the data is the performance of a contract pursuant to Art. 6(1)(b) GDPR. With regard to the processing of your credit card information by these third parties, we ask you to also read the general terms and conditions as well as the privacy policy of your credit card issuer.11. Transfer of personal data abroad<\/strong>We are entitled to transfer your personal data to third companies (commissioned service providers) abroad for the purposes of the data processing described in this privacy policy. These companies are obliged to protect data to the same extent as we are. If the level of data protection in a country does not correspond to that of Switzerland or Europe, we ensure contractually that the protection of your personal data corresponds at all times to that in Switzerland or the EU. <\/p>\n\n\n\n

          D. Further information<\/h3>\n\n\n\n

          12. Right of access, rectification, deletion and restriction of processing; right to data portability<\/strong>You have the right to request information about the personal data we store about you. In addition, you have the right to have incorrect data corrected and the right to have your personal data deleted, provided that no statutory retention obligation or legal basis permitting us to process the data prevents this. <\/p>\n\n\n\n

          You also have the right to request from us the data you have provided to us (right to data portability). Upon request, we will also transfer the data to a third party of your choice. You have the right to receive the data in a commonly used file format. <\/p>\n\n\n\n

          You can contact us for the above purposes via the email address abegglen(at)dulac-iseltwald.c. To process your requests, we may, at our discretion, require proof of identity. <\/p>\n\n\n\n

          13. Data security<\/strong><\/p>\n\n\n\n

          We use appropriate technical and organisational security measures to protect your personal data stored with us against manipulation, partial or complete loss, and unauthorised access by third parties. Our security measures are continuously improved in line with technological developments. <\/p>\n\n\n\n

          You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others.<\/p>\n\n\n\n

          We also take internal data protection very seriously. Our employees and the service companies we commission have been obliged by us to maintain confidentiality and to comply with data protection regulations. <\/p>\n\n\n\n

          14. Note on data transfers to the USA<\/strong>For the sake of completeness, we would like to point out to users resident or domiciled in Switzerland that in the USA there are surveillance measures by US authorities that generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This happens without differentiation, limitation or exception based on the objective pursued and without an objective criterion that would make it possible to limit access by US authorities to the data and its subsequent use to very specific, strictly limited purposes that could justify the interference associated with both access to this data and its use. In addition, we would like to point out that in the USA there are no legal remedies available to the persons concerned from Switzerland that would allow them to obtain access to the data relating to them and to have it corrected or deleted, or that there is no effective judicial protection against general access rights of US authorities. We explicitly inform those affected of this legal and factual situation so that they can make an appropriately informed decision about consenting to the use of their data. <\/p>\n\n\n\n

          We would like to point out to users resident in an EU member state that, from the perspective of the European Union, the USA does not have an adequate level of data protection \u2013 among other things due to the topics mentioned in this section. Insofar as we have explained in this privacy policy that recipients of data (such as Google) are based in the USA, we will ensure either through contractual arrangements with these companies or by ensuring that these companies are certified under the EU or Swiss-US Privacy Shield that your data is protected with an adequate level of protection by our partners. <\/p>\n\n\n\n

          15. Right to lodge a complaint with a data protection supervisory authority<\/strong>You have the right to lodge a complaint with a data protection supervisory authority at any time.<\/p>\n\n\n\n

          16. On our own behalf<\/strong><\/p>\n\n\n\n

          This privacy policy was prepared to the best of our knowledge and belief on the basis of the recommendations of Hotelleriesuisse. Status: January 2019 <\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

          Sascha Abegglen, Hotel Ch\u00e2let Du Lac, runs Hotel Ch\u00e2let Du Lac in Iseltwald and is the operator of the website dulac-iseltwald.c, and is therefore responsible for the collection, processing and use of your personal data and for ensuring that data processing complies with applicable data protection law.Your trust is important to us, which is why … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5863","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/dulac-iseltwald.ch\/en\/wp-json\/wp\/v2\/pages\/5863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dulac-iseltwald.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dulac-iseltwald.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dulac-iseltwald.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dulac-iseltwald.ch\/en\/wp-json\/wp\/v2\/comments?post=5863"}],"version-history":[{"count":1,"href":"https:\/\/dulac-iseltwald.ch\/en\/wp-json\/wp\/v2\/pages\/5863\/revisions"}],"predecessor-version":[{"id":5864,"href":"https:\/\/dulac-iseltwald.ch\/en\/wp-json\/wp\/v2\/pages\/5863\/revisions\/5864"}],"wp:attachment":[{"href":"https:\/\/dulac-iseltwald.ch\/en\/wp-json\/wp\/v2\/media?parent=5863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}